Terms and Conditions

Welcome to Soluna Hormonal Health! By accessing or using our website (solunahormonalhealth.com) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. Services Provided

Soluna Hormonal Health offers:

• Hormonal health programs and personalized treatment plans.
• Educational materials and resources.
• Subscription-based services for ongoing support.

2. User Responsibilities

• Provide accurate and truthful information when registering or subscribing.
• Use the website and its content for lawful purposes only.
• Refrain from copying, distributing, or misusing website content.

3. Intellectual Property

All content on this website, including text, graphics, and videos, is the property of Soluna Hormonal Health and is protected by copyright laws. Unauthorized use is prohibited.

4. Disclaimer of Medical Advice

The information provided on this website is for educational purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider before making decisions regarding your health.

5. Governing Law

These terms are governed by the laws of California, USA.

6. Contact Information

For questions about these terms, email us at [email protected]

7. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Soluna Hormonal Health Corporation. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, order alerts, billing notifications, account notifications, to answer general questions, etc. Message frequency varies. Message and data rates may apply. See privacy policy at https://solunahormonalhealth.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

• Visit https://solunahormonalhealth.com/privacy-policy/ for privacy policy and https://solunahormonalhealth.com/terms-and-conditions/ for Terms of Service.

Insurance Policy

Soluna Hormonal Health operates as a cash-based clinic and does not accept or bill any form of insurance, including Medicare and Medicaid. All payments for services must be made directly by the patient at the time of service.

1. No Insurance Billing

Soluna Hormonal Health does not bill insurance companies for services provided. Patients are responsible for the full cost of their care and any associated fees.

2. Medicare and Medicaid Compliance

To remain compliant with California law, we are unable to provide services to patients covered by Medicare or Medicaid. If you carry this type of insurance, we regret that we cannot accept you as a patient.

3. Payment Responsibility

Patients are responsible for ensuring that they are able to pay for services out-of-pocket. We accept payments via credit card, debit card, FSA/HSA debit cards.

For any questions regarding this policy, please contact us at [email protected].

Cookie Policy

Soluna Hormonal Health uses cookies to enhance your browsing experience. By using our website, you agree to the use of cookies as described below.

1. What Are Cookies?

Cookies are small files stored on your device to collect information about your website activity.

2. Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand user behavior and improve our website.

3. Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website performance.

4. Consent

By continuing to use our website, you consent to our use of cookies.

Refund and Cancellation Policy

We strive to ensure your satisfaction with our programs and services. Below are our refund and cancellation terms.

1. Refund Policy

• Refunds are available for cancellations made within 7 days of program enrollment.
• No refunds will be issued once services have commenced (e.g., after the first consultation).

2. Subscription Cancellation

• Monthly subscriptions can be canceled anytime but must be done at least 5 days before the next billing cycle.
• Annual subscriptions are non-refundable after the initial 7-day period.

3. How to Request a Refund

Email us at [email protected] with your name, program details, and reason for the request.

Phone Calls through this website

By using this Website, you acknowledge and agree that any calls you make to us may be recorded for business purposes, including but not limited to using recording technology. Additionally, you consent to the recording of any calls you receive from us for business purposes. If you wish to stop the recording, you may end the call at any time. Voice recordings may be retained for an indefinite period.

Disclaimer

The information provided on Soluna Hormonal Health’s website and through our programs is for educational purposes only.

1. Not Medical Advice

Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before making decisions about your health.

2. No Guarantees

Results from our programs may vary. We do not guarantee specific outcomes.

3. User Responsibility

Users are responsible for their decisions and actions based on the information provided.

Accessibility Policy

At Soluna Hormonal Health, we are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We strive to provide an inclusive and user-friendly experience for everyone.

1. Commitment to Accessibility

We are dedicated to making our website accessible and continuously improving its usability to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG).

2. Accessibility Features

To enhance accessibility, our website includes:

• Keyboard Navigation: Designed to allow users to navigate the site without the use of a mouse.
• Alternative Text: Images on our website include descriptive alternative text to assist screen readers.
• Readable Fonts and Colors: We use clear and legible fonts and ensure sufficient contrast between text and background for readability.
• Responsive Design: Our website is optimized for use on various devices, including desktops, tablets, and smartphones.

3. Ongoing Efforts

We are continuously working to improve accessibility and implement new features to enhance the user experience for all individuals.

4. Feedback and Assistance

If you encounter any accessibility barriers or have difficulty using our website, we encourage you to let us know. Your feedback helps us identify and address areas for improvement.

Contact Us:

• Email: [email protected]
• Phone: 916-458-5205

We are committed to addressing accessibility issues promptly and providing the information or assistance you need.

Thank you for helping us make Soluna Hormonal Health accessible to everyone.

Crisis Management Protocol

Soluna Hormonal Health is not equipped to handle medical emergencies. For emergencies, please call 911.

1. Adverse Reaction Reporting

If you experience an non-urgent or not life threatening adverse reaction to a treatment or supplement, contact us at [email protected].

2. Follow-Up

We will respond to adverse reaction reports within 24-48 hours and provide guidance on the next steps.

Patient Agreement

This Patient Agreement outlines the terms for participating in Soluna Hormonal Health’s programs.

1. Program Expectations

• Access to personalized treatment plans, weekly check-ins, and ongoing support.
• Use of Optimantra EMR for consultations and communication.

2. Client Responsibilities

• Attend all scheduled sessions and follow treatment recommendations.
• Notify us of any changes in health or medications.

3. Payment Terms

Payments are due as outlined in the program agreement are billed at the time of agreement  (e.g., $1499 for 12-week program, $149/month subscription and billed quarterly). Late payments may result in suspension of services.

4. Termination Clause

We reserve the right to terminate services for non-compliance with program guidelines.